Help & support
Helpr is not an emergency service. If you or someone else is in danger, contact local emergency services immediately (Nigeria: 112).
My payment shows “Pending”
Some payment methods (e.g. bank transfer, USSD) take a few minutes to confirm. Helpr re-checks with Flutterwave automatically. Do not pay twice — open your receipt page later to see the confirmed status.
I was charged but no receipt was issued
Open your donations. If the status is “Under review”, our finance team is reconciling it with Flutterwave and will update it.
Why can't I give to my church?
Giving only opens after a church completes full verification. Ask your pastor to register the church on Helpr.
Who can read my Contact Pastor or Macedonian Call message?
Only the church's lead pastor and pastoral team members they assign. Church finance or communications staff and Helpr staff cannot read it.
I was invited as a trustee, lawyer or accountant
Create a personal Helpr account with the same email address the invitation was sent to, then open the invitation link again.
Still need help? Email support@gospelhelpr.org.